Technical Support

The best customer service technician is the one you never have to see.

We are constantly working to ensure that your Mindray systems when installed are fully operational and up-to-date. However, we know that the unexpected can occur from time to time. When it does, know that we have your back. The Mindray Technical Support team is strongly committed to maintaining the up time of your systems and is ready to offer you expert support whether remotely (when applicable), via phone, or in person.

Mindray offers a broad range of service solutions to meet your needs. No matter what the issue, our team of service experts is ready to help.

You can reach us in the manner that best meets your needs, via phone or by filling out the form below.

For assistance with technical issues, call:

877.913.9663 (toll free)
650.316.3199 (outside North America)

We offer live support for our ultrasound solutions from 8:00 a.m. – 8:00 p.m. ET,  Monday – Friday (excluding holidays).

After hours on-call technical support is also available at the numbers noted above.

You can also report an issue using this form>>