Field Service Organization
Our Field Service Organization consists of field service engineers and managers who are:
- Available 24 x 7
- Fully trained in our corporate training facilities
- Continually kept abreast of latest product information
- Fully stocked with service parts and loaner or rental equipment
- Ready to respond to requests for service within two hours
Each field service engineer is committed to ensuring uninterrupted operation of your systems and your continued satisfaction.
On-Site Technical Service
We’re committed to the pursuit of excellence, in every aspect of our service organization and in the partnerships we establish with our customers.
Dispatch Call Center
With a single call to our Dispatch Call Center you can schedule timely, cost effective service quickly and efficiently. Our resources are available 24 hours a day, 7 days a week.
To schedule service call:
877.913.9663 (toll free)
650.316.3199 (outside North America)
We are available to speak with you live Monday – Friday (excluding U.S. holidays)
Patient Monitoring and Anesthesia: 8:30 a.m. to 5:30 p.m. ET
Ultrasound: 8:00 a.m. to 8:00 p.m. ET
After hours, our centralized resources will respond to your call and will access the appropriate support resources to assure timely communications and the most effective response.
Mindray Repair Centers
Our Repair Centers are located in Mahwah, New Jersey and San Jose, California. Each location is staffed with a team of professional service specialists.
Ready to meet your mail-in service and maintenance needs, the Mindray Repair Centers are proud to deliver cost-effective repair and rapid turn-around.
With a single phone call you can:
- Schedule timely cost-effective service
- Arrange for loaner equipment to minimize downtime while equipment is being serviced
- Be assured that your equipment is being serviced by highly trained professionals
We only use Mindray certified replacement parts, diagnostic software, preventive maintenance kits and accessories.
In the event customer equipment cannot be repaired on-site, loaner equipment is available for most products. This allows the customer to continue to provide services while equipment is being repaired. There is no charge for loaners while a product is under warranty or contract.
To support peak periods or emergencies day or night, when you’re faced with the need for additional equipment, your Field Service Engineer can deliver compatible rental equipment within hours.
Rely on us to provide only equipment that’s been thoroughly tested, meets product specifications, and is fully prepared for patient use. Please call for rates and availability.
Available Rental Equipment
- A5 Anesthesia Systems
- Accutorr Monitors
- DPM Monitors
- Passport Series Monitors
- V-Series Monitors
- Gas Monitoring Products
- BeneVision Central Station
- Panorama Central Station
- Panorama Displays
For rental equipment pricing and availability call: 877.913.9663, option #8 (Service Dispatch)
or e-mail us at: firstname.lastname@example.org